How does Preview Mode work?

What is Preview Mode?

Preview Mode is where you configure your Arrival App settings. Only the admin user and authorized Team members have access to Preview Mode.

In Preview Mode you can

How do I launch Preview Mode?

There are two ways to do this. Only the admin user and designated Team members have access to Preview Mode. Learn more about Team member access to Preview Mode.

1 – Log in directly to Preview Mode (for admin users only):

A screenshot of the Arrival App login screen. It has the Arrival App logo, which shows an open door, and the words "Arrival App". Beneath that are the words "Login to Arrival App" with a field for the Username or Email address and a field for the Password. Beneath these fields is a blue button labeled "Log In". Under the blue button are the words "Lost your password?" which are hyperlinked. Beneath that is "Don't have an account? Learn more about Arrival App" in which "Learn more about Arrival App" is hyperlinked. At the bottom of the screen is "Privacy Policy" and "Terms of Service", both of which are hyperlinked.

2 – Log in to Preview Mode from Live Mode (for admin users and Team members who have been granted access to Preview Mode):

Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, For contactless check in, scan this code with your phone camera. In the upper left hand corer of the screen there is a green dot, with an orange arrow pointing to it. In the upper right hand corner is the Arrival App logo which is a picture of an open door, and the words "Powered by Arrival App".
  • Provide your login credentials to open Preview Mode.
A screenshot of a login prompt that says "Arrival App needs to confirm you are an authorized user". There is a field labeled "Your Email" and a field labeled "Your Password". Under are two buttons, a grey one labeled "Back" and a blue one labeled "Next". At the bottom of the screen shot are the hyperlinked words "Lost your password?".

Learn more about Team member access to Preview Mode.

How do I edit the Welcome Message?

When you create your subscription, Arrival App will walk you through the initial setup process, and lead you through the step of customizing your Welcome Message.  Thereafter, to change your message:

  • Log in to Preview Mode.
  • Click on the edit icon next to the Welcome message, and edit it.  You can use up to 200 characters.
A screenshot showing an editable field in which the words "Welcome. Please check in with the person you are here to see" are entered. There is an orange arrow pointing to the field. Under it is a dark blue button labeled "Cancel" and a brighter blue button labeled "Save".

NOTE:  If you currently have Live Mode sessions open, it will take a few minutes for Arrival App to refresh and display your new message.

How do I change the order of my Team listed on the Welcome Screen?

  • Log in to Preview Mode.
  • Use the hamburger icon next to each name displayed on the Welcome Screen preview to drag and drop the names in your preferred order.
A screenshot of four names, each with a hamburger icon next to them. There is an orange arrow pointing to the hamburger icon (three horizontal lines stacked on top of each other) next to one of those names.

Alternatively, you can

  • Click on Manage Team
A screenshot of a blue button that says "+Invite someone new" under which are the hyperlinked words "Manage team" which have an orange arrow pointing to them.
  • Use the leftmost hamburger icon in each row to drag and drop Team members in your preferred order.
A screenshot displaying a two-column table. The titles of the columns are "Name" and "Display Name". There are four rows in the table. The first row says "Valeria Rodriguez" under "Name" and "Valeria Rodriguez, PhD" under "Display Name". There is a hamburger icon (three horizontal lines stacked on top of each other) with an orange arrow pointing to it next to "Valeria Rodriguez".

How do I send new Invites?

When you create your subscription, Arrival App will walk you through the initial setup process, and lead you through the step of inviting Team members.  Thereafter, to send new invites:

  • Log in to Preview Mode.
  • Click on Invite someone new.
A screenshot of a blue button that says "+Invite someone new" under which are the hyperlinked words "Manage team". The blue "+Invite someone new" button has an orange arrow pointing to it.

Alternatively, you can

  • Click on the gear icon
  • Select Invites
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. There is an orange arrow pointing to "Invites".

Learn more about Invites.

How do I make changes to my Team?

Your Team includes anyone in your business who receives visitors, and anyone who helps manage your Arrival App settings. To navigate to your Team page,

  • Log in to Preview Mode.
  • Click on Manage Team.
A screenshot of a blue button that says "+Invite someone new" under which are the hyperlinked words "Manage team" which have an orange arrow pointing to them.

Alternatively, you can

  • Click on the gear icon
  • Select Team
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. There is an orange arrow pointing to "Team".

Learn more about setting up your Team.

How do I make changes to my Account?

On your Account page, you can change the admin user login credentials and contact preferences. To navigate to your Account page,

  • Log in to Preview Mode.
  • Click on the gear icon
  • Select Account
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Account".

Note that only the admin user has access to the Account page. Learn more about the Account page.

How do I make changes to my Payment & Subscription settings?

On your Payment & Subscriptions page, you can change your subscription level and payment method. To navigate to your Payment & Subscriptions page,

  • Log in to Preview Mode.
  • Click on the gear icon
  • Select Payment & Subscriptions
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Payments & Subscriptions".

Learn more about Payments & Subscriptions.

How do I navigate to Live Mode?

Live Mode displays your Welcome Screen to the public. When you have finished setting up Arrival App in Preview Mode, you can launch Live Mode on your waiting room device for visitors to check-in. In the meantime, to launch Live Mode at any point from Preview Mode,

  • Log in to Preview Mode.
  • Toggle the button in the upper left hand corner to the right
A picture of a toggle button that is currently turned off, and has the words "PREVIEW MODE" next to the them. There is a green arrow pointing to the toggle.
  • The green light tells you that you are in Live Mode.
Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, For contactless check in, scan this code with your phone camera. In the upper left hand corner of the screen there is a green dot, with an orange arrow pointing to it. In the upper right hand corner is the Arrival App logo which is a picture of an open door, and the words "Powered by Arrival App".
  • To return to Preview Mode from Live Mode, simply toggle the green button back to the left. Note that you will need to provide your login credentials to log into Preview Mode from Live Mode.

Learn more about logging directly into Live Mode.

Learn more about getting your waiting room device ready for visitors.

Note that any text messages to Team members that you generate while exploring Live Mode are deducted from your monthly allowance. Learn more about Payment & Subscriptions.

How can I view the status of active Live Mode sessions?

You can use the Arrival App Active Sessions functionality to view the status of Live Mode sessions. This may be helpful if you are out of the office or not close to your waiting room, and you want to make sure all is running smoothly. To view Active Sessions

  • Log in to Preview Mode.
  • Click on the gear icon
  • Hover over the green light next to your company’s name for current status of active Live Mode sessions
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that, superimposed on the dropdown, is a box that has the date "3/16/2025" and time "2:56 pm", and says "Chrome/MacOS/Macintosh". Next to the box is a green dot with an orange arrow pointing to it. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout".
  • The status will display
    • The date and time the Live Mode session was launched. Times listed are Pacific Time.
    • The device on which it was launched
  • If no green light appears, this means that you do not currently have any active Live Mode sessions.

How can I view a list of prior Live Mode sessions?

You may find it helpful to see a list of previously launched and current Live Mode sessions. To view a list of Live Mode sessions

  • Log in to Preview Mode.
  • Then, either navigate to the Invites page or the Team page.
  • Select Active Sessions to view a list of previously launched and current Live Mode sessions.
A screenshot showing a list of three options on the left: "Team" with an icon in the the shape of a head and neck next to it, "Invites" with an icon in the shape of an envelope, and "Active Sessions" which with an icon in the shape of a toggle button next to it. The "Active Sessions" option is highlighted in dark blue. In the center of the screenshot is a table with three columns: "Browser/OS/Device", "Location", and Start Date / Time". There is one row in the table, showing an active session that was started on a Mac in Berkeley on 3/16/2025 at 2:56 Pacific Time.

How do I get answers to Frequently Asked Questions (FAQs)?

Our Help section contains answers to the most Frequently Asked Questions about Arrival App. To view the Arrival App Help section,

  • Log in to Preview Mode.
  • Click on the gear icon
  • Select Help
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Help".

How do I tell a colleague about Arrival App?

If you are enjoying Arrival App, and would like to tell your colleagues about it,

  • Log in to Preview Mode.
  • Click on the gear icon
  • Select Share Arrival App
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Share Arrival App".

Why do I have an error message in Preview Mode that says, ‘This Arrival App subscription is not active’?

A screenshot with the heading "Payments & Subscriptions". Under that is a message, highlighted in red, which says, "This Arrival App subscription is not active. Update your payment information to reactive your subscription. Learn more assistance." "Learn more" is hyperlinked. Under this message is a button, labeled "Purchase a Subscription".

This message appears if your subscription is canceled, either due to lack of payment, or if the admin user cancels the subscription.