How do Payments & Subscriptions work?

What is the Payment & Subscriptions page?

Only the admin user has access to the Payment & Subscriptions page. On this page, the admin user can

How do I monitor my check-in balance?

Your check-in balance displays the number of check-ins left for the current billing month. Every time a user checks in by clicking on a name on the Welcome Screen, a text message is sent to a Team member, and one check-in is deducted from your monthly allowance. To view your check-in balance,

  • Log in to Preview Mode.
  • Click on the gear icon (show icon) [screen shot]
  • Select Payment and Subscriptions [screen shot]
  • Your check-in balance is listed under Check-in Usage [screen shot]

What if I get notified that I am running low on check-ins?

If you are running low on check-ins and are likely to run out before the end of the billing cycle, an email will be sent to the admin user.

You will also see a yellow banner on the Payments & Subscriptions page [SCREENSHOT].

If this happens, consider upgrading your subscription. Learn more about changing subscription levels.

If you are already at the highest subscription level, please email sales@arrivalapp.com to learn about options for custom subscriptions.

What happens if I go over my check-in limit?

If the check-in allowance is exceeded before the end of the billing cycle, you will automatically receive an additional 100 check-ins added to your check-in allowance, and be charged an overage fee of $10.

To avoid repeat overages, we recommend you upgrade your subscription. Learn more about changing subscription levels.

Will unused check-ins roll over to the next billing cycle?

Unfortunately, no. Subscriptions are set for a monthly basis. At the start of each new billing cycle, your remaining check-ins will reset to your monthly allowance. If you consistently have significant leftovers, feel free to lower your subscription level.

How do I change my subscription?

  • Log in to Preview Mode.
  • Click on the gear icon (show icon) [screen shot]
  • Select Payment and Subscriptions [screen shot]
  • Select Change Subscription [screen shot]
  • Select your new subscription [screen shot]

How do I cancel my subscription?

  • Log in to Preview Mode.
  • Click on the gear icon (show icon) [screen shot]
  • Select Payment and Subscriptions [screen shot]
  • Select Cancel subscription

Once you cancel your subscription, your subscription is paused for 30 days. During this time,

  • all payments are paused
  • Live Mode is not accessible, and displays an error message when launched
A red banner on a blue background. In the red banner is a message that says This Arrival App subscription is not active. Log in to reactivate your subscription, or visit arrivalapp.com for assistance.
  • in Preview Mode, the only screen that is accessible is Payments & Subscriptions
  • an option to Reactivate the paused subscription appears in the Payments and Subscriptions page [SCREENSHOT]

If you choose to reactivate your subscription within 30 days of canceling, your original settings will be restored. If you do not reactive your subscription, your account will be shut down, and your Team members will receive an email notifying them that they have been removed from Arrival App.