How do Payments & Subscriptions work?
What is the Payment & Subscriptions page?
Only the admin user has access to the Payment & Subscriptions page. On this page, the admin user can
- view the current subscription
- view the current check-in balance
- change the subscription
- cancel a subscription
- reactivate a canceled subscription
How do I monitor my check-in balance?
Your check-in balance displays the number of check-ins left for the current billing month. Every time a user checks in by clicking on a name on the Welcome Screen, a text message is sent to a Team member, and one check-in is deducted from your monthly allowance. To view your check-in balance,
- Your check-in balance is listed under Check-in Usage
What if I get notified that I am running low on check-ins?
If you are running low on check-ins and are likely to run out before the end of the billing cycle, an email will be sent to the admin user.
You will also see a yellow banner on the Payments & Subscriptions page.
If this happens, consider upgrading your subscription. Learn more about changing subscription levels.
If you are already at the highest subscription level, please email sales@arrivalapp.com to learn about options for custom subscriptions.
What happens if I go over my check-in limit?
If the check-in allowance is exceeded before the end of the billing cycle, you will receive email giving you the option to purchase an additional 100 check-ins for $10.
If you go over your monthly limit, we recommend you upgrade your subscription. Learn more about changing subscription levels.
Will unused check-ins roll over to the next billing cycle?
Unfortunately, no. Subscriptions are set for a monthly basis. At the start of each new billing cycle, your remaining check-ins will reset to your monthly allowance. If you consistently have significant leftovers, feel free to lower your subscription level.
However, additional check-ins that are purchased for $10 DO rollover and, if needed, will be available to be used until they are exhausted.
How do I change my subscription?
- Select Change Subscription
- Click on Billing Term to make a selection
- Select the billing term, monthly or yearly, for your new subscription
- Click on Subscription Levels to make a selection
- Select the subscription level, choosing the correct number of check-ins, for your new subscription
- Click on Switch Subscription to view your Order Summary, and click Change Subscription to confirm
How do I cancel my subscription?
- Select Cancel subscription
- Review the terms, and click Cancel Account to confirm cancelation
Your subscription will then be scheduled to be canceled at the end of the current billing cycle, and an option to Reactivate the canceled subscription appears in the Payments and Subscriptions page
If you do not reactivate your subscription before the end of the current billing cycle, you will no longer be billed. At the end of the the billing cycle,
- When logging into Preview Mode, the only accessible screen will be Payments & Subscriptions.
- Visitors will no longer be able to check in with Arrival App
- Live Mode displays an error message when launched
If you choose to reactivate your subscription before the end of the current billing cycle, your original settings will be restored. If you do not reactivate your subscription, your account will be shut down, and your Team members will receive an email notifying them that they have been removed from Arrival App. Learn more about reactivating a canceled subscription.
How do I reactivate a canceled subscription?
- Click Reactivate
- You will receive a confirmation message that your subscription has been reactivated
