How does Live Mode work?

What is Live Mode?

Live Mode displays your Welcome screen to the public. In Live Mode, visitors check in by tapping on the name of the person they have come to see, and the check-in generates a text message to that Team member.

An image containing two pictures with an arrow in between them, point from the left to the right. On the left is a picture of a hand tapping on a name among a list of names listed on the screen of an iPad. On the right is a hand holding a phone with a text message that reads, "Message from Arrival App: Your visitor has arrived."

The green light tells you you are in Live Mode.

Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, For contactless check in, scan this code with your phone camera. In the upper left hand corner of the screen there is a green dot, with an orange arrow pointing to it. In the upper right hand corner is the Arrival App logo which is a picture of an open door, and the words "Powered by Arrival App".

In Live Mode, visitors can

Note that when a name is clicked in Live Mode, a text is deducted from your monthly allowance, so before launching Live Mode, make sure your device is ready for visitors.

From Live Mode, the admin user and Team members with Preview Mode access can log in to Preview Mode. Learn more about giving Team members access to Preview Mode.

How do I launch Live Mode?

Before launching Live Mode, make sure you get your device ready for visitors and securely mount it in your waiting room.

To launch Live Mode,

  • Enter the URL you chose for your virtual reception, i.e., happyplacetherapy.arrivalapp.com. (We recommend bookmarking your URL for easy launching.) If you do not recall the URL you selected, you can view it in the Account page.
  • If this is the first time Live Mode is being launched on this device, you will be required to login.
A screenshot of a login prompt that says "Arrival App needs to confirm you are an authorized user". There is a field labeled "Your Email" and a field labeled "Your Password". Under are two buttons, a grey one labeled "Back" and a blue one labeled "Next". At the bottom of the screen shot are the hyperlinked words "Lost your password?".

Learn about launching Live Mode from Preview Mode.

Learn about tracking the status of active Live Mode sessions.

How do visitors check in?

Live Mode displays your Welcome screen to your visitors. To check in, a visitor simply needs to tap on the name of the person they have come to see.

Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, "For contactless check in, scan this code with your phone camera." There is an orange arrow pointing to one of the names. In the upper left hand corer of the screen there is a green dot.

They will receive a confirmation of their check-in,

A screenshot which shows a white checkmark on a green background, underneath which is the message, "You're all set! the person you're meeting knows you've arrived."

and the Team member they have come to see will receive an arrival notification via text message.

A screenshot of a text message that says "Message from Arrival App: Your visitor has arrived."

How do visitors use contactless check-in?

To use contactless check in, a visitor simply needs to

  • Scan the QR code displaying on the Welcome screen
A screenshot of a QR code with an orange arrow pointing to it. Next to the QR code is the message, "For contactless check in, scan this code with your phone camera".
  • Using their mobile device, tap on the name of the person they have come to see.
A screenshot of a display on a cell phone. At the top of the screen on the left is the Arrival App logo, which shows an open door. One the top right are the words "Powered by Arrival App". Beneath that is a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and there is an orange arrow pointing to one of the names.
  • They will receive a confirmation of their check-in,
A screenshot of a display on a cell phone which shows a white checkmark on a green background, underneath which is the message, "You're all set! the person you're meeting knows you've arrived."
  • and the Team member they have come to see will receive an arrival notification via text message.
A screenshot of a text message that says "Message from Arrival App: Your visitor has arrived."
  • After a few seconds, the Welcome Screen display on their mobile device will time out.
A screenshot of a display on a cell phone which shows the message "Your session has expired. Thank you for using Arrival App!" Underneath this is the Arrival App logo, which shows an open door.

What browsers or devices are best for running Live Mode?

While nearly every browser and operating system will allow you to smoothly operate Preview Mode, we strongly recommend running Live Mode on an iPad, using Safari or Chrome as your browser.

To use Safari, on the iPad you want to use in your office, just open the app with this icon:

The icon associated with the Safari web browser.

Or swipe down and search for Safari.

To use Chrome, download it here on the device you’ll use in your office.

Why does Arrival App sometimes lock?

If Arrival App detects that your visitors are using the app incorrectly (checking in too many times under the same name), we’ll temporarily lock the check-in screen for a minute. This way, you can avoid using too many texts accidentally.

A screenshot which shows a white checkmark on a green background, underneath which is the message, "You're checked in! Sit tight and make yourself comfortable."

How do I navigate to Preview Mode?

To launch Preview Mode at any point from Live Mode

  • If Guided Access is turned on, end your Guided Access session.
  • Toggle the button in the upper left hand corner back to the left to turn the green light off.
Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, For contactless check in, scan this code with your phone camera. In the upper left hand corner of the screen there is a green dot, with an orange arrow pointing to it. In the upper right hand corner is the Arrival App logo which is a picture of an open door, and the words "Powered by Arrival App".
  • Note that you will need to provide your login credentials to log into Preview Mode from Live Mode.
A screenshot of a login prompt that says "Arrival App needs to confirm you are an authorized user". There is a field labeled "Your Email" and a field labeled "Your Password". Under are two buttons, a grey one labeled "Back" and a blue one labeled "Next". At the bottom of the screen shot are the hyperlinked words "Lost your password?".

Learn more about logging directly into Preview Mode.

Learn more about Preview Mode access.

Why does my Live Mode say, ‘This Arrival App subscription is not yet set up’?

This message appears if you have not yet added any Team members to your Welcome screen. Learn more about adding Team members to your Welcome screen.

Why does my Live Mode say, ‘This Arrival App subscription is not active’?

A screenshot of a message in a red box that says "This Arrival App subscription is not active. Log in to reactive your subscription or visit arrivalapp.om for assistance." "Log in to reactivate your subscription" is hyperlinked.

This message appears if your subscription has been canceled due to lack of payment, or if the admin user cancels the subscription.

Learn more about what to do about missed subscription renewal payments.*

Learn more about reinstating a canceled subscription.*