How does the Account page work?

What are the Account settings?

Only the admin user has access to the Account page. On this page, the admin user can

How do I view my Account settings?

To view your Account settings,

  • Log in to Preview Mode.
  • Click on the gear icon (show icon)
  • Select Account

A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Account".

How to do I change the admin user login credentials?

You can change the admin user login email, password, or both. To do so, follow these steps:

  • Log in to Preview Mode.
  • Click on the gear icon (show icon)
  • Select Account
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Account".
  • Click the Edit icon next to ADMIN USER PROFILE
A screenshot of a part of the Account Settings page. The heading of this section says "Admin User Profile" and has a pencil icon next to it, with an orange arrow pointing to the pencil. Under the heading are several fields, including "Company Name", "First Name", "Last Name", "Email", "Password", and "Live Mode URL".
  • Edit the email address, password, or both
A screenshot of a part of the Account Settings page. The heading of this section says "Edit Admin User Profile". Under the heading are several fields, including "Company Name", "First Name", "Last Name", "Email", and "Password". There are orange arrows pointing to the "First Name" and "Last Name" fields. Under the "Email" field is a message written red: "Changing your email associated with Arrival App changes your login. Remember this change for your next login." Under the "Password" field there is a message written in red: "Changing your password will require you to login again." At the bottom there is a grey button labeled "Cancel", and a blue button labeled "Save".
  • Note that if the admin user password is changed, once you click Save, you will be logged out of Arrival App, and will need to enter your updated login credentials to resume using Arrival App
  • Click Save to save changes

How do I change the admin user’s first or last name?

  • Log in to Preview Mode.
  • Click on the gear icon (show icon)
  • Select Account
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Account".
  • Click the Edit icon next to ADMIN USER PROFILE
A screenshot of a part of the Account Settings page. The heading of this section says "Admin User Profile" and has a pencil icon next to it, with an orange arrow pointing to the pencil. Under the heading are several fields, including "Company Name", "First Name", "Last Name", "Email", "Password", and "Live Mode URL".
  • Edit the first name, last name, email, or password.
A screenshot of a part of the Account Settings page. The heading of this section says "Edit Admin User Profile". Under the heading are several fields, including "Company Name", "First Name", "Last Name", "Email", and "Password". There are orange arrows pointing to the "First Name" and "Last Name" fields. Under the "Email" field is a message written red: "Changing your email associated with Arrival App changes your login. Remember this change for your next login." Under the "Password" field there is a message written in red: "Changing your password will require you to login again." At the bottom there is a grey button labeled "Cancel", and a blue button labeled "Save".
  • Click Save to save changes

NOTE: Only admin users can view the Account page.

How do I set up the admin user’s communication preferences?

Use the Account settings page to review or update the admin user’s communication preferences. Arrival App sends two types of communications to admin users:

  • Account Maintenance emails – These are emails to keep things running smoothly and securely, such as password and phone number change requests. These are turned on by default and cannot be turned off.
  • Tips and App Updates from Arrival App – These are emails we send out to advise of new features or other news from Arrival App. These emails are optional.

To opt in or out of an email category, follow these steps:

  • Log in to Preview Mode.
  • Click on the gear icon (show icon)
  • Select Account
A screenshot of the options that appear when the gear icon for settings is activated. At the top of the dropdown is the word, "Settings". Under that is "Bayview Therapists" which is the name of the sample therapy practice. Under "Bayview Therapists" are two options: "Team" with an icon showing a head and a body, and "Invites" with an icon showing an envelope. In a separate section of the dropdown are the options "Account" with an icon that looks like a photo ID, "Payments and Subscriptions" with an icon that looks like a credit card, "Help" with an icon that has the letter "i' in a circle, "Share Arrival App" which has an arrow pointing to the right next to it, and at the bottom is a blue button labeled "Logout". There is an orange arrow pointing to "Account".
  • Under COMMUNICATION PREFERENCES, toggle the desired email category to ON or OFF.
Screenshot of Communication Preferences settings with toggle for Tips and App Updates from Arrival App toggle turned to ON, and circled in orange.

Alternatively, admin users and all registered users can also access their email communication preferences by clicking on the Manage Preferences link in the footer of emails sent by Arrival App.

Screenshot of footer bottom of email with hyperlinked text, Manage Email Preferences, highlighted