How does Arrival App use my phone number and email?

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Why does Arrival App need my phone number?

Arrival App allows professionals who want a simple, user-friendly, and confidential way to professionally welcome their visitors, without a receptionist. When a visitors taps on your name on the Welcome screen

Picture of a screen with a message saying "Welcome. Please check in with the person you are here to see." It lists four names of people, and also has a QR code next to the instructions, For contactless check in, scan this code with your phone camera.

Arrival App sends you a text message letting you know that your visitor has arrived.

Screenshot of a text message saying "Message from Arrival App? Your visitor has arrived."

Arrival App uses your phone number to text you that your visitor has checked in.

NOTE: If you reply to STOP to the introductory text message from Arrival App, or to any future text notification from Arrival App, you will no longer receive text messages when your visitors arrive. Learn more here.

Arrival App never shares your phone number, and, once you complete the phone number validation process, the only text messages you will receive from Arrival App will be when your visitors arrive. Learn more about how Arrival App uses your info at https://arrivalapp.com/privacy/.

Why does Arrival App need my email?

Occasionally, Arrival App sends emails to Team members to keep things running smoothly. For example, if your phone number changes, we will send you a new invite via email so you can set up your new phone number. Learn more about responding to invites.

Or, if you are having difficulty logging into Arrival App and need to reset your password, we will send you an email with a password reset link.

We also offer you the option of receiving emails when we have new features to announce or other tips about Arrival App we think you’ll find helpful. You can determine which emails you receive from Arrival App by setting your Email Preferences.

Arrival App never shares your email. Learn more about how Arrival App uses your info at https://arrivalapp.com/privacy/.

What are Email Preferences?

Use your Email Preferences settings to tell Arrival App what types of email communications you would like to receive. Arrival App sends out two types of emails:

  • Account Maintenance emails – These are emails that keep things running smoothly and securely, such as temporary password requests. These emails cannot be turned off.
  • Tips and App Updates from Arrival App – These are emails that share new features, or pro tips for best use of Arrival App. By default, these emails are turned off, and can be turned on at any time.

How do I set up my Email Preferences?

The admin user sets their email preferences on the Account page. Learn more about setting up the admin user’s email preferences.

All other Team members can set their email preferences for Tips and App Updates by clicking on the Manage Email Preferences link in the footer of any email sent by Arrival App.

Screenshot of footer bottom of email with hyperlinked text, Manage Email Preferences, highlighted

Then, simply toggle Tips and App Updates from Arrival App to the desired setting.

Screenshot of Communication Preferences settings with toggle for Tips and App Updates from Arrival App toggle turned to ON, and circled in orange.

What if my phone number changes?

If your phone number has changed, notify your admin user. When a Team member’s phone number changes, the admin user should generate a new invite from the Team page. Once the Team member opens the invite and verifies their new phone number, their phone number is updated in Arrival App. Learn more about responding to invites.

What if my email changes?

If your email has changed, notify your admin user. When a Team member’s email changes, the admin user can enter the new email address on the Team page. The Team member will receive an email notifying them of the change at both their old, and new, email addresses.

Why did I receive an email that my phone number was removed from Arrival App?

Arrival App sends an email to any Team member whose phone number has been removed from Arrival App. This can happen if

  • the admin user deletes your information from the Arrival App subscription with which you are registered
  • the Arrival App subscription with which you are registered is canceled
  • you reply STOP to any text message from Arrival App

If you believe your phone number was deleted in error, contact your admin user. Your admin user will need to send you a new invite, and you can register your phone number again with Arrival App. Learn more about responding to invites.

NOTE: If you reply to STOP to the introductory message from Arrival App, or to any future text from Arrival App, you will no longer receive notifications when your visitors arrive. Learn more.

Why did I receive an error message that my email is already in use?

You will receive an error message if you try to register an email with Arrival App that has already been registered. For example, if you, or a Team member, are associated with two Arrival App subscriptions, you will not be able to use the same email address with both subscriptions. In this case, we recommend checking if your email provider allows you to use a plus sign “+” with a descriptive term to create an email alias. For example, if your email is rebecca@therapists.com, you could create an alias, rebecca+ArrivalApp@therapists.com, which would be recognized by Arrival App as a unique email, but would receive emails in the same inbox as rebecca@therapists.com.

If you end up using this alias workaround to send an invite to a Team member whose usual email is already registered with another Arrival App subscription, be sure to advise your Team member to respond to the invite and register using the email alias, i.e., rebecca+ArrivalApp@therapists.com instead of rebecca@therapists.com. Otherwise, they will also receive an error message that their email address is already in use.

What happens if I send STOP to Arrival App?

If you send STOP to Arrival App, you will no longer receive notifications when visitors check in with you. You will receive a message that you have been unsubscribed from Arrival App.

If you would like to resume receiving check-in notifications from Arrival App, you will need to re-register your phone number. To do this, first send START to Arrival App at (415) 301-70801. You will receive a confirmation message.

Next, ask your admin user to send you a new invite, and you will be able to re-register your phone number with Arrival App. Learn more about responding to invites.

NOTE: If you do not send START to Arrival App before responding to your invite, you will not be able to complete the invite response process.

What happens if I send START to Arrival App?

If you previously sent STOP to Arrival App, sending START to Arrival App at (415) 301-70801 will allow you to re-register your phone number and resume receiving check-in notifications. You will receive a confirmation message prompting you to contact your admin.

Ask your admin user to send you a new invite, and you will be able to re-register your phone number with Arrival App. Learn more about responding to invites.

  1. NOTE: Do not use (415) 301-7080 to contact Arrival App for customer service or technical support. For technical support, email us at support@arrivalapp.com. ↩︎