Privacy Policy

Arrival App Privacy Policy

Effective: April 30, 2025

Who we are and about this Privacy Policy

We are Arrival App, Inc. and our product and services, which include our websites and apps on which this privacy policy is posted, are designed to provide users discreet and anonymous time-stamped notifications (e.g., via text messages) when their prospective or current patients, clients, customers, or visitors arrive at the user’s office, shared reception areas, and waiting rooms. We refer to all of our products and services as our services in this Policy.

In this Policy, we explain how we collect, use, share, retain, and transfer information. We also provide information about your rights and how to exercise them with us. There are also links to resources where you may learn more about the privacy topics that interest you. Of course, if you have questions, feel free to Contact Us.

We encourage you to read this Policy in full, as it is designed to help you use our services in the way that is right for you.

What does this Privacy Policy cover?

This Policy describes the information that we collect and process about you to provide our services, how we handle the information we collect about you, and your rights and how to exercise them with us.

We provide our services through our owned and operated websites and apps.

What does this Privacy Policy not cover?

This Policy does not apply to the information practices of users and other businesses, the products and services they offer, and their websites and apps. For example, if you are a patient or visitor of a user who makes our service available to you for check-in when you arrive at their office, any information they collect from you and any other information you share with them they will handle according to their own terms and policies, not this Policy. This means the privacy policy of such businesses applies to any information you provide to them or is collected automatically by them (or their agents, service providers, or partners) from you. You should review their privacy policy to learn how they collect and process your information.

Categories of information we collect and process

The information we collect and process about you depends on how you use our services and for what purpose. For example, we collect different information when you use our services to become a user when you sign up for an account than when you use our services to check-in to a user’s office, shared reception area, or waiting room or to inquire about our services (e.g., to receive marketing information).

All of the information we ask you to provide is required for our services to work and for us to provide our services to you. If you elect to not provide us with all of the requested information or otherwise provide information that is not usable, the quality of your experience might be affected. This means our ability to provide you with specific features or functionality may be impacted.

We may collect and process the following categories of information from or about you:

Category	Examples / Description
Identifiers	Name, email, phone number, address, IP address
Account Info	Login credentials including passwords
Geolocation Data	Approximate device location
Commercial Info	Subscription and purchase history
Service Activity	Use of and interactions with our services, e.g., websites, apps, emails, text messages
Payment Information	Credit/debit card information or other selected payment methods
Analytics	Service use patterns for personalization and improvements
Aggregated, anonymous, and/or de-identified information	For the information you provide to us and that we collect from you or that we process about you, we may at times collect information that is or further process such information to create aggregated, anonymous, and/or de-identified information that is not or will no longer be considered personal information or that cannot or can no longer reasonably be used to infer information about, or otherwise be linked to or reasonably linked to, a particular individual or household. We will maintain and use this type of information in an aggregated, anonymous, and/or de-identified form and not attempt to identify any individual from the information except as required or permitted by applicable laws, rules, or regulations.

Sources of information that we collect and process

The sources from which we collect information from you can depend on how you interact with us and how you use our services. We may collect and process information from or about you via the following sources:

Directly from you, when you create an account, when you make a purchase, when you ask us to send you marketing information, when you use or interact with our services, or when you communicate with us
Service providers, such as payment processors and communications vendors
Cookies and other technologies, analytics tools, which help us provide our services and track and understand usage and performance of our services

How and for what purposes do we use the information we collect and process

We use the information we collect for the purposes outlined in this Policy including to:

Create and manage user accounts
Provide and improve our services (including monitoring, analyzing, and improving the operation, delivery, performance, and usability of our services) including through the use of your location information (e.g., city, state, region, country)
Send users notifications via email and text message
Personalize and enhance user experience
Prevent fraud, maintain security and integrity
Communicate with you regarding updates or support
Process, respond to and communicate with you about any request or communication you make to us
Develop, operate, improve, deliver, maintain, and protect our services
Advertise, promote, and market our business and our services, on or by using other third-party websites, apps, and products and services (e.g., social media and other online publishers, messaging, email, radio, television and other multi-media, postal mail, etc.
Monitor and analyze trends and usage of our services
Aggregate information we receive from you and third parties to help us understand individual needs, customize our services and offerings, and provide better service
Conduct research and analytics designed to help us understand our customers and improve and grow our business, products, services, and customer experience
Enhance our services and your experience with them by using information we collect automatically by Cookies and Other Technologies
Enhance the safety and security of our services
Verify your identity or other unauthorized or illegal activity
Enforce our Terms of Services and other usage policies
Comply with legal requirements, including applicable laws, rules, regulations, and orders

Sensitive information

We collect and process payment information, (e.g., credit/debit card information or other selected payment information) which may under certain circumstances be considered as “sensitive” personal information under certain laws, rules, and regulations. We collect and process this information only as necessary to provide our services, to enter into and perform our Terms of Services with you, to comply with legal and regulatory requirements, to protect the life or physical safety of you or others, or as otherwise permissible for our internal business purposes consistent with applicable laws, rules, and regulations.

We do not sell sensitive information. We do not process or otherwise share sensitive information for the purpose of cross-context behavioral advertising or targeted advertising. The agreements we have with our service providers require them to secure any personal information we provide to them, limit how they use such information, and comply with national, state, and other applicable privacy regulations.

If at any time you wish to request that we delete your information, or revoke the consent you gave us or object to our processing of your information, or if you would like to make any other request regarding your information including any information that may be considered sensitive, you may do so at any time by emailing us at Privacy@arrivalapp.com or call 1-855-772-6651.

We may share the information we collect and process about you in the following ways:

To provide and protect our services, we share the information we have about you with those businesses that provide services (which we call our service providers) to us. For example:

Stripe – for payment processing
Twilio – for text message delivery
Mailgun – for email delivery
Kit – for email marketing
Google Analytics – for analytics services
Abstract API – for geolocation data for live sessions
We share the information we have about you with our service providers and any other third parties we work with under the following circumstances:
- To help us advertise, promote, and market our business, and our services on or by using other third-party websites, apps, and products and services (e.g., social media and other online publishers, messaging, email, radio, television and other multi-media, postal mail, etc.)
- To measure and optimize the performance of our business and our services including ads that we may place on other third-party websites, apps, and products and services which may also include sharing aggregated, non-personally identifiable, de-identified, and aggregated information (i.e., information about you and other users collectively, but not specifically identifiable to you)
- To help us and others prevent fraud, which may include sharing device, usage, and other information we have about you
- For legal, safety, and security reasons. This means we may share information about you if we reasonably believe that disclosing the information is needed to:
  - Comply with any valid legal process, governmental or law enforcement request, or applicable law, rule, or regulation (e.g., subpoenas, court orders, federal/state audits or similar circumstances, etc.)
  - Investigate, remedy, or enforce potential violations of our Terms of Service
  - Protect our rights, property, or safety or those of the advertisers, our suppliers, or others
  - Detect and resolve any fraud or security concerns
- As part of a merger or acquisition, asset sale, financing, liquidation, or bankruptcy. If we become involved in any merger, asset sale, financing, liquidation or bankruptcy, or other acquisition of all or some portion of our business by another company, we may share your information with that company before and after the transaction closes.

Keep in mind, we have agreements with our service providers and other third parties we work with requiring them to secure any personal information we provide to them, limit how they use such information, and comply with national, state, and other applicable privacy laws, rules, and regulations.

How long do we keep the information we collect

How long we keep the information we have about you depends on the amount, nature, and sensitivity of the information, the purpose for which it was provided and the purposes for which the information is used, whether we are able to obtain the business objective by other means, the potential risk of harm from unauthorized use or disclosure of the information, our legal, regulatory, tax, accounting and other applicable obligations, and other similar factors.

Generally, we retain the information we have about you only for as long as is reasonably necessary to fulfill each purpose for which it was collected. For example:

User information (like your name, phone number, address, email address, etc.) until you ask us to delete it
For the length of time reasonably needed to fulfill the purposes outlined in this Policy (including for as long as need to provide you with our services), unless a longer retention period is required or permitted by law
For as long as necessary to resolve disputes and/or enforce our rights and agreements
If it is aggregated, anonymized, and/or de-identified (i.e., no longer or otherwise not capable of identifying you) then indefinitely
In our backup or disaster recovery systems for a limited period of time or as permitted by applicable law

If necessary, however, we may retain the information we have about you for longer periods of time after the set retention periods and deadlines expire such as where we are required to do so in accordance with legal, tax, and/or accounting requirements set by a legislature, regulator, or other government authority. We may also retain information for longer periods of time as necessary to resolve disputes and defend claims, as well as for any additional purpose based on the choices you have made, such as to receive marketing communications.

Once retention of the information we collect about you is no longer necessary for the purposes outlined above, we will either delete, aggregate, anonymize, or de-identify the information or, if this is not possible (for example, because the information is stored in backup archives), then we will securely store the information we have collected about you and isolate it from further processing until deletion or deidentification is possible.

If you ever decide to stop using our services, you may ask us to delete your information (see Your Privacy Rights to learn more).

Keep in mind, while our systems are designed to carry out deletion automatically, we cannot promise or guarantee that deletion will occur within a specific timeframe. Also, there may be legal requirements to keep and not delete your information when you make a deletion request to us. This means we may suspend deletion of or not delete your information if we receive valid legal process asking us to preserve your information, if we receive reports of abuse or other Terms of Service violations, or if your use of our marketplaces or your information is flagged by our automated systems for abuse or other Terms of Service violations

How do we keep the information we collect about you secure

The security of the information we have about you is very important, and we take a number of steps to safeguard it. For example, we have implemented technical and organizational security measures that are designed to help protect your information from unauthorized access, disclosure, use, and modification. We also maintain physical, electronic, and procedural safeguards that comply with or exceed federal standards to guard your information, and we aggregate, de-identify, anonymize, or expunge data when it is no longer necessary to provide services to our users or to comply with a legal or contractual obligation. From time-to-time, we review our security procedures to consider appropriate new technologies and methods.

Even so, despite our efforts, no security measures are perfect, impenetrable, or 100% secure. We cannot ensure, and do not warrant or guarantee, that the information we collect and you transmit to us will remain secure, nor do we guarantee that this information will not be accessed, disclosed, altered, destroyed or used in an unauthorized manner. These are the risks of being online and conducting business online.

Of course, if we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on our services if a security breach occurs. Depending on where you live, you may have a legal right to receive a notice of a security breach in writing. If you have any questions about the security of your information, please Contact Us.

Cookies and other Technologies

We use cookies and similar technologies (e.g., pixels, tags, beacons, scripts, and other technologies and unique identifiers), including data that we store on your web browser or device, identifiers associated with your device and other software to provide and make our services available to you.

Many devices and browsers give you the option to manage and/or disable cookies and other online tracking technologies. To opt-out of the use of these technologies, you may change your browser options to stop accepting cookies or to prompt you before accepting cookies. To assist you, we compiled resources to directions for some commonly used browsers and devices below. Keep in mind that not all devices and browsers are the same so the methods described below may not work for your browser, browser version, or device and may change at any time. We encourage you to refer to the relevant instructions for your particular device or browser.

As you contemplate the use of cookies for our services, please keep in mind if you opt out of the collection and use of information via cookies and other technologies, this may impact your use of the services and certain features and functionality and you may still see advertisements displayed to you on other third party services. You will need to make such choices on each browser and device you may use to visit our services.

Disabling Cookies in Browsers. When you elect to opt-out on a website, including our websites, an opt-out cookie is placed on your device. Then when you visit the same website, the opt-out cookie tells the website you opted out. This means that blocking all cookies may prevent the websites from operating as expected and may also prevent your consent choices from being stored. This may mean that if you opt-out and then block cookies, we may not know about, or be able to honor, your opt-out. You should also be aware that blocking cookies on your computer will not affect your choices on a different device, such as a mobile device. You may want to keep this in mind when determining your browser and device cookie settings. For more information on how to disable cookies on the most common browsers, we recommend you review the browser provider’s support information.

Google Chrome
Apple Safari
Mozilla Firefox
Microsoft Edge
Other Options for Disabling Online Tracking. Blocking cookies in your browser may not prevent cross-site tracking of your online activity using other online tracking technologies. In addition to managing your cookie settings for your browser, you can opt-out of tracking directly with the businesses that operate the tracking technologies.
Disabling Analytics Tracking. To opt-out of certain analytic tracking by our service providers visit the links below (please note analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on our behalf):
- Google Analytics
Do Not Track. Some web browsers may transmit “do not track” signals (go here to learn more). Web browsers may incorporate or activate these features differently, making it unclear if users have consciously activated them. As a result, we do not take steps to respond to such signals.
European and United Kingdom Visitors. In connection with the General Data Protection Regulation (GDPR) and other like laws applicable in the European Economic Area (EEA) and the United Kingdom (UK), we eliminate or limit the use of cookies and similar technologies with visitors from the EEA/UK (excluding our corporate website available at www.arrivalapp.com, which continues to use cookies for all users with applicable consent (more information below)). Specifically:
- If you visit a third-party site that uses our services, we will not place any cookies on your device unless you have provided your consent and were provided with notice of our privacy practices and your ability to opt-out at any time.
- We will not seek your consent to use cookies in this instance, though the advertiser or their website publisher may do so.
- If you visit one of our websites, we will only place limited third-party cookies, such as those made available for analytics purposes by Google. In this case, we will seek your consent to use these third-party cookies and will only do so after you indicate your consent. If you do not consent, then no cookies will be written to your device.
- If you are visiting our corporate website, arrivalapp.com, for the first time, or the first time after we make a material change, we will seek your consent to use cookies.
- If you do not consent, you will still be able to use our websites, but certain functionality may be limited. To enable this feature, we use third-party tools to determine your geographic location; if these tools indicate that you are in the EEA/UK, then we treat your visit as above. If you feel that you are subject to GDPR or similar law in the EEA/UK, but we have nonetheless used cookies in connection with your visit without consent (which may be due to a failure of the third party geolocation tools, your use of a proxy server, your location outside of the EEA/UK at the time of your visit, or some other factor beyond our control) please Contact Us and make sure to include any relevant details so that we can ensure proper treatment of your data.

Your Privacy Rights

When we use the term “personal information” or when we otherwise refer to the information we have about you in this Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated, anonymized, or de-identified information (subject to applicable laws, rules, or regulations) that is maintained in a form that is not capable of being associated with or reasonably linked to an individual.

Depending on the jurisdiction in which you live and the laws, rules, and regulations that may apply to your personal information, you may have the right to (subject to any exceptions permitted by applicable laws, rules, and regulations):

Know what personal information we collect, use, and disclose
Access a copy of your personal information
Correct inaccurate personal information
Delete personal information, with exceptions
Object to or revoke your consent for the processing of your personal information
Right to an appeal which means you may be able to appeal a decision we have made in connection with your privacy rights request.
No discrimination for exercising these rights

We do not sell or share your personal information for cross-context behavioral advertising purposes, targeted advertising, or ad profiling purposes, and we only use sensitive personal information as detailed above in this Policy to provide the services.

California’s “Shine the Light” law:

California residents may, no more than once per calendar year, request from us information about our disclosure of certain categories of personal information to third parties for direct marketing purposes. To be valid, requests must be emailed to us at Privacy@arrivalapp.com or by calling us at 1-855-772-6651.

If we have disclosed certain categories of your personal information to third parties for direct marketing purposes, we will provide you within 30 days of receiving your request, a list of the categories of personal information disclosed to third parties for direct marketing purposes during the immediately preceding calendar year and the names and addresses of the third parties.

How to Exercise Your Rights:

Email us at Privacy@arrivalapp.com or call 1-855-772-6651.

We may need to verify your identity before fulfilling your request. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may also ask you for specific information to verify and process your request. Keep in mind, if we do not have information that permits us to verify your identity, we may deny your requests.

International Disclosures (Visitors Outside the United States)

This Policy is intended to cover the collection of information from residents of the United States. The data protection and other laws of the United States might not be as comprehensive as those in your country. By visiting our services or otherwise using our services in any other way, you acknowledge and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy, regardless of the laws of your country of residence. To the extent the laws of another jurisdiction apply to your data or use of our services, we will comply with such laws. For example, for European and UK Visitors, read the European and United Kingdom Visitors section of Cookies and Other Technologies to learn more about our use of cookies and similar technologies with visitors from the EEA/UK.

Children’s Information

As noted in our Terms of Service, you must be at least 18 years old to use our services. We do not knowingly collect, use, or disclose personal information from individual under 18 years of age. Please see our Terms of Service for more information.

Accessibility and Language

We provide this Privacy Policy in English. If you need assistance accessing this Privacy Policy, including via a screen reader, or require it in another format, please contact us.

Changes to this Privacy Policy

We may change this Policy from time to time. When we do, we’ll let you know by revising the date at the top of the Policy. We may also provide you with additional notice (such as adding a statement to our websites’ homepages or adding “Updated” to the footer links to our Policy (e.g., Updated Privacy Policy). We encourage you to review this Policy whenever you use any of our services to ensure you are aware of our current privacy practices.

Contact Us

If you have any questions, feedback, or wish to exercise your privacy rights, you may contact us at:

Email: Privacy@arrivalapp.com
Phone: (855) 772 6651
Address: 440 N Barranca Avenue #2664, Covina, CA 91723