Arrival App in Action:
Supporting Accessibility for Therapists

Karen has been a therapist for decades, but she’s never actually seen a patient. Not in the literal sense, that is. She’s actually a very experienced psychotherapist and career counselor, who also happens to have been born blind. Which hasn’t stopped her from building a thriving practice. Now, how does a blind therapist use a call light system? They don’t. So when it came to knowing when her clients arrived, traditional solutions like call light systems simply weren’t an option. That’s why discovering Arrival App felt like such a breakthrough.

With Arrival App, Karen found a system that finally worked for her—not just in theory, but in practice. Clients tap their therapist’s name, and Arrival App sends a text. No complicated hardware, no visual cues required. “I’m so excited about this,” Karen shared. “I think this will be highly useful to visually disabled therapists.” For her, it’s more than just a notification—it’s a way to make her practice even more accessible, and that’s something worth celebrating.

As a tech-savvy therapist, Bart has always appreciated when technology steps in to make life easier. Running a busy group practice with a constantly rotating team of therapists, he faced a common but frustrating challenge: finding a low-maintenance yet discreet way for the therapists in his practice to know when their clients arrived. Traditional call light systems were too expensive, clunky, and frankly, not the modern solution he envisioned. When he put out feelers on listservs, the response was unanimous—no one had found a great fix. So Bart did what any problem-solver would do: he hired a freelance developer to build a custom system. It worked—until it didn’t.

Then came the game-changer. A colleague introduced Bart to Arrival App. Unlike his homegrown solution that required clients to download an app, Arrival App was simple, sleek, and incredibly easy to use. A patient taps a name, and the therapist gets a text. No downloads, no sign-ins, just seamless communication. “We are loving it,” Bart says. “It’s like one of those call light systems, but cooler.” Within a day, his entire practice was up and running—and now, the waiting room runs itself.